Privacy Policy

Your privacy is important to us. At Electronic Partners we are committed to the responsible guardianship of your personal information in accordance with the Privacy Act 2020.

This privacy statement explains how companies within the Electronic Partners (“we” , “our” or “us”) (which includes Electronic Partners Limited) collects, uses, discloses and stores your personal information. It applies to any personal information we hold about you irrespective of whether it was provided directly by you or a third party and includes information captured in any form, such as paper, electronically or verbally.

Personal information includes information such as your name, email address, phone or any other information that is particular to you.

When you provide your personal information to us, you are consenting to the use of your information by us as set out in this privacy statement.

When you provide information to us as part of the application process for a product or service, you consent to us (and any third-party provider) collecting, storing, obtaining and/or disclosing personal information about you directly from/to any relevant third party professionals for the purpose described below.

When you provide us with personal information about any other person associated to a product or service that you are applying for, you confirm that you have the authority of that other person to disclose that information to us.

The information we collect about you and any other person will vary depending on the product or service you are using or applying for and your interactions with us. Typically, we will collect information such as general identification and contact information.

Personal information may be collected directly from you or when we communicate with you via phone or email.

We only collect your information from third parties if you have consented and we reasonably believe it is necessary to do so in relation to the products or services we are providing to you, or where permitted by law.

When using our website, ‘cookies’ are used to collect anonymous online web traffic data and track movements of webs users. We use this data to understand how you use our website and how we can make your online experience with us more enjoyable.

Commonly used by modern websites a “cookie” is a small file sent to your computer. Cookies identify your computer; they do not record any personal information and are not used to identify you. Cookies cannot carry viruses and cannot be programmed. If you don’t want to receive cookies from us, you can set your browser to alert you of a cookie being offered, or to reject all cookies. However, this will affect the usability and functioning of the website.

We use the information we collect about you in the way described in this statement, or as prescribed by New Zealand law. We may use your personal information to:

• Verify your identity or address information.
• Administer and assess your application for a product or service, an insurance claim or a withdrawal.
• Provide, evaluate, and improve our products and services.
• Administer and manage your account(s), including responding to communications from you including requests, instructions, queries, and complaints.
• Communicate with you to ensure you have products and services that meet your needs, and to advise you of any changes to existing products and/or services, or to conduct surveys.
• Contact or market to you, including through social media.
• Conduct market research, data processing and statistical analysis activities.
• Protect and enforce our rights as part of our relationship with you.
• Comply with any legal and regulatory obligations, including requests from government agencies and regulators or interactions with the Supervisor of our schemes.

We may use your personal information to send you information about relevant products or services we consider may be of interest to you. This may involve disclosing your personal information such as your name and contact details (but not sensitive information) with our service providers. We have strict confidentiality agreements with the service providers we use for this purpose. If you prefer not to receive information about other products or services we offer, please contact us.

We may share your personal information with third parties if required to meet the purposes set out above, or where disclosure is required by law.

We may, with your consent, disclose personal information about you to our partners. If you have consented for us to disclose personal information, we will not treat that as consent to disclose information relevant unless you provide additional consent for that purpose. By providing us with your personal information, you are consenting to us disclosing your information with third parties, including but not limited to:

• Our related organisations who need the information to assist with the purposes listed above.
• Any person in New Zealand that provides services to or for us for the purposes listed above.
• Any person overseas that provides services to or for us for the purposes listed above, provided we are satisfied they will protect your personal information in a way that is comparable to NZ privacy law.
• Where our product or service to you includes you owing us money, organisations that provide credit reporting or debt recovery services.
• Organisations we outsource customer care or information technology services to.
• Organisations which provide us with research, analysis, or other related services.
• Organisations which provide us with marketing services or electronic platforms to enable us to communicate with you.
• Government regulatory agencies or law enforcement agencies as permitted or required by law or where the disclosure of that information is necessary to avoid prejudice to the maintenance of the law, including prejudice to the prevention, detection, investigation, prosecution, and punishment of offences.

We will take all reasonable steps to ensure the information you provide us is held securely and confidentially. These steps include:

• Physically securing our premises.
• Ensuring that any third parties which are required to access your personal information take reasonable precautions to protect your personal information.
• Maintaining computer and network security, such as user identifiers and passwords, to control access to computer systems.
• Taking reasonable steps to destroy or de-identify personal information that we no longer legally require.
• Privacy training is mandatory for our staff, and we take privacy breaches very seriously. The procedures we have in place to protect your privacy include verifying your identity when you call us and hosting our website on secure servers.
• Where we must share information with an overseas recipient, that overseas recipient must also comply with their relevant territory law in relation to privacy. 

Access

You have the right to access any personal information we hold about you. To request your information, please contact us via our details below. We will need to take steps to ensure that you are authorised to request the information.

Under the Privacy Act we have 20 working days to respond to your request to access your personal information, but this timeframe can be extended in certain circumstances and if we advise you within the 20 working day period that an extension is required. We are permitted to deny requests to access personal information in certain circumstance, for instance where the information is legally privileged or commercially sensitive. If we decide to withhold information we will explain why and you are entitled to challenge our decision following the steps below.

We are permitted to charge a reasonable fee to cover the costs of processing your request for information, however, we would only do so in exceptional circumstances, and we would let you know before processing your request.

Correction

You can request that we correct any information we hold about you if you consider that information is inaccurate. You can do this by contacting us via our details below.

If we are unable to correct your information, we will advise you of the reason why and of your right to request that we attach your request to the information as a ‘statement of correction’.

You are under no obligation to provide us with your personal information, however, depending upon the nature of the information, this may prevent us from providing a product or service to you or allowing you to use any secure area of our digital platforms.

If you have an inquiry or a complaint in relation to your privacy or the use of your information, please contact us. We may be able to resolve the matter over the phone, but if not, we will ask you to put your inquiry or complaint in writing.

Inquiries and complaints about privacy should be addressed to:

The Privacy Officer, Electronic Partners Limited
Address: 2/55 Barrys Point Road, Takapuna, Auckland 0622
Phone: 09 419 6474
Email: in**@el**.co.nz

If you are not satisfied with our response to your complaint, you can refer the matter to Office of the Privacy Commissioner at enquiries@privacy.org.nz, PO Box 10-094, Wellington 6143 or by calling 09 419 6474.

How do I contact Electronic Partners?

Call us on 09 419 6474, Monday to Friday 9am – 5pm. If you’re overseas, call +64 9 419 6474.

Email us at in**@el**.co.nz

Last updated 28 February 2025