Product Vending and Dispensing


BLB Consultants

Scope of our Work:

Software design & development | User Training | Support services

Product Vending and Dispensing

BLB Consultants chose us to implement an innovative idea to increase the sales of their client’s products. In its basic form, it is an automated, over the counter product vending and dispensing system with a highly intuitive user interface built on an Android tablet.

Our scope of work involved the design, development, implementation, training, and support for this system. At the back end, the system has a web portal running on the cloud, using which office staff can monitor sales and stocks and run analytics.

The unique feature of this system is its ability to provide appropriate product suggestions and currently running promotions to shoppers, just in time when they are about to choose a competition product.

Once the sale is complete, the system sends a wireless message to the electronic lock of the right cabinet where the product is stored, so that the retailer can open the cabinet and dispense it.

One major challenge was the difficulty in establishing the right message format for the electronic locks and to make sure the lock of the right cabinet is opened once the sale is declared as complete on the tablet. This was overcome by painstakingly working with the lock suppliers to understand the message formats. Another challenge was to conduct remote training as the users were in Sydney. We created training videos and animations using which users could quickly learn to use the system.

A third challenge was to make the user interface as intuitive as possible. This was because the number of products was quite large and therefore quickly narrowing down and selecting the product of choice was becoming a problem. We came up with a clever way of grouping the products and displaying them on the tablet’s screen to overcome this problem. This made it possible to reach the product of choice with just 2 clicks or taps on the screen.

The key risk that we identified was incorrect use of the system. Though the system was designed to prevent user errors as much as possible, it still depended upon the non-tech savvy retail users to take due care and exercise adequate diligence to ensure data entered is correct. The risk was mitigated by producing highly user-friendly training videos and documentation.

Client Testimonial

Tim Beilby

Managing Director

“We engaged Electronic Partners Limited for a bespoke software solution with hardware interfaces.

Throughout the project I was impressed by Shankar and his team’s ability to understand the brief and to offer effective ways to solve problems. As a company they delivered phenomenal results in seemingly impossible time frames. As the scope of the project grew ever wider, they dealt with the seemingly endless additional client requests for additional functionality with patience and expertise.

The team was always available to address any issues or to assist in implementation of the software. They produced comprehensive manuals and instructional videos that ensured the finished package was up to a high corporate standard.

The result was an impressive working solution across multiple media, at a realistic cost.

I would have no hesitation in recommending Electronic Partners Limited for software/hardware solutions.”



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